Refund and Return Policy

Pixel Goods Refund and Return Policy

At Pixel Goods, we are committed to ensuring that our customers are satisfied with their purchases. This Refund and Return Policy outlines the terms under which you can request a refund or return for AI-generated graphics and digital content purchased through our website (https://pixel-goods.com). Please read this policy carefully before making a purchase.

Digital Content

Since the products offered on Pixel Goods are AI-generated digital graphics, all purchases are considered final once the files have been downloaded. Due to the nature of digital products, we generally do not offer refunds or returns once a product has been accessed or downloaded.

However, we are committed to providing a high-quality experience, and we may, at our sole discretion, issue refunds or offer solutions under specific circumstances outlined below.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

• File Corruption or Errors: If the digital file you purchased is corrupted, incomplete, or cannot be opened, and we are unable to provide you with a working replacement within a reasonable time frame, you may be eligible for a full refund.
• Duplicate Purchases: If you accidentally purchased the same product twice, we will review the transaction and may offer a refund for the duplicate purchase.
• Unauthorized Charges: If you believe your account was charged without your authorization, please contact us immediately. After reviewing the transaction, we may issue a refund if it is confirmed that the charge was unauthorized.

Refund Requests Process

If you believe you qualify for a refund based on the conditions listed above, please follow these steps:

1. Contact Us: Send an email to info@pixel-goods.com with your order number, a detailed description of the issue, and any relevant screenshots or supporting information.
2. Evaluation: Our customer support team will review your case and determine whether you are eligible for a refund.
3. Response Time: We aim to respond to refund requests within 3-5 business days. If your refund request is approved, the refund will be processed and credited to your original payment method within 5-10 business days, depending on your payment provider.

Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of Mind: If you simply change your mind after the purchase or decide that you no longer need the product, we will not be able to issue a refund.
• Compatibility Issues: It is your responsibility to ensure that the product is compatible with your system or software. We recommend reviewing the product description and compatibility information before making a purchase.
• Downloaded Content: If the product has been successfully downloaded or accessed, no refund will be issued unless it falls under one of the eligible conditions outlined above.

How to Avoid Issues

To avoid issues with your purchase, we recommend the following:

• Carefully review product descriptions and any previews before making your purchase to ensure the product meets your needs and is compatible with your intended use.
• Contact us if you have any questions or concerns about a product before completing your purchase. We are happy to assist with any queries regarding compatibility, licensing, or content details.

Changes to this Refund and Return Policy

Pixel Goods reserves the right to modify or update this Refund and Return Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about your rights and our return practices.

Contact Us

If you have any questions or need assistance regarding our Return Policy, please contact us:
Sotus Telecom Ltd
Studio No. 15, 2 Old Brompton Road
London, England, SW7 3DQ
Email: info@pixel-goods.com

Chargebacks

If you believe that a charge on your account is incorrect, please contact us at info@pixel-goods.com first. In most cases we can resolve the issue directly within a few business days without the need for you to involve your card issuer.

Filing a chargeback with your bank should only be used as a last resort. Before initiating a chargeback, you must give Pixel Goods a reasonable opportunity to investigate and, where appropriate, issue a refund in accordance with the sections above.

Because our products are digital and are delivered immediately after purchase, we retain download and access logs that allow us to demonstrate access to and use of the product. Where a chargeback is filed without prior contact and the product was successfully delivered and downloaded, we will submit this evidence to the acquirer to dispute the chargeback and reserve the right to suspend the associated account and recover any related costs and fees.

Please note: disputes must be raised within thirty (30) days of the transaction date.